Frequently Asked Questions

Everything you need to know about ordering, shipping, and my prints. Can't find what you're looking for? Get in touch via the Contact page.

Shipping & Turnaround

1. How long will it take for my print to arrive?

Every piece is printed to order to ensure the highest quality. Please allow 3–5 business days for production, followed by 5–7 business days for shipping depending on your location.

2. Do you ship internationally?

Yes, we ship worldwide. International shipping times vary by destination but typically arrive within 10–15 business days after the production period.

3. How much does shipping cost?

Shipping is calculated at checkout based on your location and the size of the print. We offer flat-rate shipping for most regions.

4. How can I track my order?

Once your print has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier’s website.

5. Can I expedite my shipping?

We currently offer standard shipping to maintain the safest handling of the artwork, but if you have a specific deadline, please contact us before ordering to see if we can accommodate a priority dispatch.

Returns & Quality

6. What is your return policy?

As each print is custom-made to order, we do not offer refunds or exchanges for change of mind. We encourage you to review your selection carefully before finalizing your purchase.

7. What happens if my print arrives damaged?

In the rare event that your order arrives damaged during transit, please contact us within 48 hours of delivery with photos of the packaging and the damaged print. We will arrange a replacement at no extra cost to you.

8. Can I cancel or change my order?

Orders can be changed or canceled within 24 hours of placement. Once the printing process has begun, we are unable to make further adjustments.

9. What if my package is lost in the mail?

If your tracking information shows "delivered" but you haven't received the item, please contact the carrier first. If the item is officially declared lost by the courier, we will issue a replacement.

10. How should I handle the print when it arrives?

We recommend leaving the print in its protective tube until it is ready to be framed. Always handle the paper by the edges to avoid transferring oils from your skin to the archival surface.

Product Details

11. Are the prints framed or unframed?

12. What framing options do you offer?

Our custom frames are available in either a classic Matte Black or a clean Gallery White finish, designed to complement the minimalist aesthetic of the collection.

13. What kind of paper do you use?

We use archival-grade, acid-free fine art paper with a matte finish. This ensures the longevity of the print and a rich, professional depth of color.

14. Do the prints come with a border?

Yes, each print includes a white border to allow for easy handling and professional framing. The dimensions listed on the product page refer to the total paper size.

15. Are these limited edition prints?

Select collections are released as limited runs. If a print is limited edition, it will be clearly noted in the product description along with its specific edition number.

Landscapes

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